Leading Voice and Collaboration Solutions
Extending the capabilities of your communications system should be straightforward, requiring minimal effort. To help our customers get the most out of their enterprise communications and collaboration solutions, we have created ConEmpower your business with communications and collaboration powered by Star2Star® Business Voice for Microsoft Teams. Optimize productivity with seamless calling from within the Microsoft Teams application using Star2Star’s cloud-based, direct routing integration with the Microsoft Teams platform.
When you leverage Star2Star's powerful business voice solution through your existing Microsoft Teams infrastructure, you can capitalize on your investment and increase productivity across the entire organization. Our mission is to provide you with the tools to help you achieve your goals and optimize your workflows. Star2Star® Business Voice for Microsoft Teams is just one more way we support you.
Star2Star® Business Voice for Microsoft Teams delivers enterprise-grade calling and powerful collaboration tools. Features and benefits include:
Make and receive calls using Microsoft Teams Softphone Via Mobile and Desktop Clients
Call Extensions and PSTN Numbers Using Teams Dialpad
Receive Calls From PSTN
Use all call handling features available in the Star2Star platform
Click To Dial From Microsoft Apps For Team Users
Supports Speed Dials, Contacts and Call History
Available on Business Voice and Business Voice+
Included with Star2Star's Professional Bundle for Microsoft Teams
Connect with colleagues and customers using business voice integrated with Microsoft Teams. Star2Star® Business Voice for Microsoft Teams empowers you with more streamlined capabilities and reduced TCO using your existing investment.
Access your mission-critical communications, files, and data from anywhere using any device. Your existing phone numbers and call routing will perform as designed with a seamless cloud-based direct routing integration between your business phone system and Microsoft Teams.
Getting started with Star2Star® Business Voice for Microsoft Teams is simple! This integration comes included with Star2Star's Professional Bundle for Microsoft Teams and can be leveraged on any PC, Mac, or mobile device.
Note: Requires Microsoft or Office 365 licenses, plus the Phone Service Add-on where applicable
Take a visual tour of Star2Star® Business Voice for Microsoft Teams and see how seamlessly you can leverage Star2Star's enterprise VoIP tools within the platform.
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Business Voice is Star2Star's pure cloud deployment platform. Designed for businesses that want peerless call quality, communications flexibility, and exceptional system support, Business Voice is the perfect, zero-hardware option.
Business Voice is a user-friendly platform that prioritizes the user experience with intuitive management controls. Users can navigate to their critical communications tools with ease to stay connected, efficient, and productive.
Business Voice optimizes your operations from one location to many. All phones are connected and operate as a single system allowing for direct extension dialing, seamless call transfers, ring groups, call queues, and more.
Business Voice is run on our proprietary private backbone, a redundant, reliable, and secure communications network for your mission-critical communications. We built our architecture with your business in mind to help support you with ultra-reliable, high-quality communications.
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This innovative solution is powered by Star2Star's unique cloud architecture which includes the on-premise StarBox® Voice Optimized SD-WAN and cloud-based network backbone components. Business Voice+ offers guaranteed 99.999% uptime, built-in business continuity, and voice-optimized call routing and controls for end-to-end communications support.
Business Voice+ also scales from small to enterprise businesses and provides a complete suite of advanced UC features designed to boost productivity while reducing costs. Custom development and integration is available to create the ideal communications system for your unique workflows.
Unified voice, video, mobile, chat, fax, conferencing, presence management, and more
SD-WAN voice-optimized call routing and controls plus site survivability
Built-in business continuity features including continuous monitoring, disaster avoidance, and recovery
Multiple levels of failover including mobile phones, voicemail-to-email, and 4G LTE
Custom and turnkey integration options with the Integration Studio platform
Dynamic scalability for small to enterprise offices
Remote work is here to stay. Offering effective remote work solutions is critical for your business.
Today's workforce expects it
Keeps your business running in urgent situations
Provides a more satisfied and productive workforce
Saves money for both the company and the employee
Get up to 5 free months of service
Solution available for as low as $8.99/user/month
Seamless upgrades and options to fit your needs
Up to 70% savings on remote working functionality
Our Remote Work package has everything you need to keep your organization productive and thriving. Voice, collaboration, and video conferencing functionality keeps your organization connected. Always. Regardless of where they are.
Intelligent call routing and failover
Auto attendants, voicemail, and Find Me/Follow Me call forwarding
Desktop and mobile softphones
Persistent team messaging with individuals and group channels
Integrated voice and video conferencing
File sharing and management
Productivity tools
Empower your remote workforce with analog, digital, and mobile faxing solutions
Digital Fax adds reliable, cloud-based faxing to your communications system
Mobile Fax allows Digital Fax users to send and receive faxes on their mobile device
Analog Fax is an innovative way to send and receive faxes using your existing analog fax machine via an ATA device
Nerve center for collaboration, teamwork, and hyper-productivity
Let go of email with the ability to message in channels and groups
Bring together internal and external members via chats, video meetings, screen sharing, and more
Share and collaborate with files and other content
Make work more productive with tasks, notes, integrations, and more
Seamless, single number service and texting between your business number and US-based, SMS/MMS-ready phone numbers
Support for two-way text messages, attachments, and hyperlinks
Desktop and Mobile versions for text messaging capabilities from any device
Shared contacts, persistent message histories, and intuitive controls
Host and participate in online meetings from any device
Enhanced security and flexibility over competitor solutions
Share screens simultaneously
Manage attendees with virtual lobby controls
Nerve Center For Collaboration, Teamwork and Hyper-productivity
TeamHub is our cutting-edge team collaboration software platform for hyper-productivity. It’s a one-stop-shop for all your communication needs. Here’s how you can leverage TeamHub at your business:
Let go of email with the ability to message in groups, as well as private or public channels
Easily bring together internal and external members on our web-based platform
Use our built in softphone whenever making a call is necessary
Share and collaborate with files and other content
Connect more deeply with video meetings and screen sharing
Integrate your toolkit of solutions into one business productivity and collaboration platform
Contact us to learn more about TeamHub and how it can help you drive teamwork, productivity, and streamline your team’s efficiency.
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Online Meeting Accessibility Via Any Device: Computer, Laptop, Tablet and Phone
Supports Web, Full HD Video and Dial-in Users
Seamless, Browser-based Videoconferencing Access
Personal Meeting Room IDs For All Registered Users
Share Any Content: Video Clips, Audio, Documents, Presentations and More
Simultaneous Screen Sharing During Video Meetings
Robust Scheduling
Virtual Lobby and Host Management Of Attendee List
Audio, Screen, Microphone, Touch To Talk, Camera Toggling and More Controls
Instant Videoconferencing Meetings From Anywhere With Anyone
Secure Voice, Video and Screen Sharing From Any Device
Seamless Integration With Team Hub
Extend the capabilities of your phone system to your desktop, laptop, and mobile devices with our Desktop Softphone and Mobile Softphone applications.
Our softphone extensions empower remote and on-the-go workers, keeping them productive anywhere, anytime.
See the status of teammates with presence indicator alerts (green for available, red for busy, yellow for ringing, and blue for dialing)
Quick dial frequently called numbers with your Favorites List
Place calls outside of your organization with Contacts List Integration
One-touch access to voicemail
Call transfer
Conference calling for on-the-fly meetings
Secure user authentication
Calls can be placed over 3G/4G networks
Text Messaging is an SMS/MMS application that allows users to communicate via text messages to mobile phones of customers or other business contacts. It provides seamless communications with single number service using employee desk phone numbers or other designated lines when communicating via texting.
Text Messaging provides two-way messaging capabilities between any US, SMS/MMS-ready phone numbers. The application supports SMS and MMS text messages, attachments, and hyperlinks.
Text Messaging automatically populates your contacts list with existing contacts from Desktop Softphone. This feature keeps your contacts list updated in real-time, without duplicating entries. Text Messaging also allows contact imports from Google, Outlook, and CSV files.
Messages are securely maintained in our cloud, allowing users to access their messages on any device with Text Messaging installed. This prevents loss of message history and important information with the ability to maintain access on new devices or if a device crashes.
Users can login to Text Messaging using their Star2Star single sign-on credentials, turn alerts on or off, search messages with the built-in search tool, manage settings, upload or backup contacts, and more!
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Extending the capabilities of your communications system should be straightforward, requiring minimal effort. To help our customers get the most out of their enterprise communications and collaboration solutions, we have created Packaged Applications for our most requested functionalities.
Keep all employees, customers, and contacts informed about urgent matters such as severe weather updates, cancelled events, system outages, and more.
Security Threats, Lockdowns and Crime
Severe Weather and Related Cancellations
Building, Facility and Campus Closures
Internet, Phone, Or Other System Outages
Fire Drills and Evacuations
Send mass text messages and emails to all contacts or groups of contacts at once, track responses, and ensure a seamless flow of important information
School Closures and Weather Delays
Marketing Messages
Bill Reminders
Events Updates and Reminders
Fleet and Transportation Management
Employee Collaboration
Subscription Renewals
Text or email employees by departments or other grouping, or make company-wide announcements while tracking receipt and encouraging engagement.
Office Closures and Delayed Openings
Alternate Work Schedules
COVID-19 Impact Information
HR Updates and Reminders
Last-minute Reminders
Integrate your chosen CRM system with your Star2Star communications platform for a more seamless customer experience with your brand.
Eliminate and/or minimize manual data entry and improve visibility
Enable real-time screen pops via CRM for incoming and outgoing calls
Automatic call logging via CRM eliminates the need for manual call activity tracking
Allows users to Click-to-Call contacts from CRM screens
Zoho
Salesforce
And More to Come!
Offer safe and efficient interactions for customers and employees with curbside messaging workflows.
Ready To Use "Out Of The Box"
Mobile Friendly - No Custom Apps Required
Easy SMS and Web Interactions
Flexible, Automated Workflow Supporting
Multi-Member Teams
Single Click Response Messages To Consumer
Robust Tracking and Reporting
Extensible Via Professional Services
Restaurants
Specialty or General Retail
Hair Salons
Dentist Offices
Any business that would benefit from being notified when customers arrive on site.
We offer advanced contact center solutions for everyday communications to full-scale call center needs.
Contact Center is our exclusive, full-featured call center that delivers advanced call routing, management, and reporting with a simple, web-based platform. Operate Contact Center seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.
Agent login/logout
Skill-based ring strategies
Flexible queuing configurations
Agent barge, monitor, and whisper functionality
Real-time displays (optional)
In-depth reporting (optional)
Optional cloud-based recordings of agents' inbound calls for quality assurance or archival purposes
Implement to any existing Star2Star system without additional hardware
Designed for internal, departmental call center needs, Service Insight provides key insights into customer service data. No matter who your customers are speaking to when they engage with your company, Service Insight will provide your staff with everything they need to know to ensure a seamless, enjoyable experience.
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Service Insight is our cloud-based customer service solution designed to elevate the customer engagement experience by providing in-depth customer analytics to every department. It provides the infrastructure for all employees in your organization to help optimize customer experience and engagement with your brand, allowing you to base business decisions on customer analytics.
Cloud-based Deployment
Web-based Agent Desktop
Full-featured Auto Attendant and Unlimited Queues
Supports Remote Customer Service Professionals
Supervisor Heads Up Display
Supervisor Agent Monitoring
Queue Monitoring and Dashboards
Post-call Review
Net Promoter Score (NPS)
Historical Data and Trend Analysis Call Center
Queue Creation Wizard Tool
Star2Star’s Service Insight is the customer service solution that will elevate your customer engagement and brand experience. Learn more about Service Insight today!
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Connected Workspace consists of key communications technologies such as Desktop-as-a-Service (DaaS), voice, collaboration, and custom integrations to provide seamless access to desktops, applications, and workflows from anywhere on any device. As the world becomes even more mobile, ensuring reliable and secure connectivity to mission-critical tools is a necessity.
No matter what industry you are in, the cloud-based Connected Workspace can helpfully connect all aspects of your company from physical locations, remote workers, assets, and business processes all in one easy-to-use platform. Connected Workspace keeps your employees at the center of your operations and takes into consideration all the unique requirements and tools needed for the success of your operation.
Key features and benefits of Connected Workspace include:
Connected Workspace combines best-of-breed technologies to deliver a comprehensive desktop solution for on-premises and remote workers with a 'low touch' approach that allows employees to securely engage internally and with their customers. This helps small Mom & Pop shops to Global Enterprises and everything in between keep pace with today's challenges, accelerate business workflows, and achieve mission-critical goals.
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Save time and money with a cloud-based tool that eliminates traditional fax supplies like paper and ink.
Users are assigned personal fax numbers with personal inboxes
Incoming faxes are stored in the cloud as .pdf files
Faxes can be sent and received anywhere with an Internet connection
Smartphone users can now tap into an application that allows them to send and receive critical documents without computer or fax machine access.
Easy-to-use interface
Application sends and receives faxes from a Digital Fax account or a fax machine
Available on both iOS and Android devices
Use your existing analog fax machine to send and receive faxes via the Star2Star network.
Analog Telephone Adapter (ATA) connects you to our specialized fax server in our data center
Star2Star routes your fax traffic, enabling your business to send and receive faxes to and from any fax machine, anywhere
Email notifications arrive in the event of a device, power, or Internet failure
Our portfolio includes a cutting-edge SD-WAN solution, giving you the power to optimize your network speed, quality, and reliability. Unify your communications with technology that adapts to the way you do business
Software-Defined Wide Area Networking (SD-WAN) technology enhances your communications experience. The power of SD-WAN allows you to improve your network performance with customized traffic routing, network visibility, user-level controls, and more.
Prioritize your network usage for cloud-based applications, voice services, and data needs. With SD-WAN, your mission-critical communications will leverage the fastest and most reliable connections available at all times.
Intelligent Load Balancing automatically identifies your application usage patterns and their performance needs. The load balancing algorithm combines this with real-time bandwidth and connectivity data to customize your network usage for your business’ exact needs.
SD-WAN provides built-in QoS by prioritizing VoIP and real-time traffic needs across any internet connection including broadband, cable, and Wireless. The QoS features are bi-directional for enhanced functionality and dynamically adapt to varying bandwidths and traffic demands.
Rely on consistent, uninterrupted service with intelligent failover features. SD-WAN seamlessly maintains application sessions and connections even when one or more of the physical network connections experiences outages, packet loss, latency, jitter, or congestion.
Optimal user experiences are emphasized with direct interconnections to hundreds of your favorite cloud applications including Amazon Web Services, Google, Apple, Microsoft Windows, Salesforce, Rackspace, Dropbox, and many more.
Implementing SD-WAN is simple and easy. If it does not come built-in with your Star2Star solution, you can opt to integrate SD-WAN capabilities in less than five minutes. SD-WAN works with any internet connection, supports up to 4 ISPs, and is designed to be transparent to any firewall and cloud application so you can maintain your provider, security, and compliance.
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Customer calls reroute to employee cell phones or another office location
Auto attendants continue to operate, delivering messages to customers or redirecting their calls
Voicemails are delivered to employees' email inboxes
Each Business Voice+ system includes a StarBox® Voice Optimized SD-WAN that connects to one of our data centers. This tool allows us to manage and monitor the quality of your phone system and helps us guarantee 99.999% reliability and substantial costs savings.
All 3 models are equipped with the same interface and feature set:
Voice Optimized SD-WAN controls and prioritization
Edge traffic shaping for voice and data
Unparalleled visibility and adaptation to network changes
Flexible networking configuration with dual WAN ports for Automatic WAN failover
VoIP gateway and local survivability
Secure, always-on call recording
Zero admin, centrally managed
Manage multiple locations from a single screen
Integrated 24/7/365 monitoring and remote management
All solid state, low power consumption (as low as 6W)
Long life, high reliability
We Have The Integrations Your Business Needs
Ask us about our extensive catalog of turnkey integrations and custom development options. We have over 150+ Integration Studio Connectors designed to integrate simply and seamlessly with the Star2Star system, to help your business overcome every unique business challenge.
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